Privacy Policy

Effective Date: March 30, 2026

This Privacy Policy describes how BadgeZoo (“BadgeZoo,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or use our website at badgezoo.com, purchase products from us, contact us, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Personal Information You Provide Directly: name, billing address, shipping address, email address, phone number, payment-related details, order details, uploaded artwork, design preferences, and any other information you submit to us.
  • Order Information: products purchased, customization details, proof approvals, shipping selections, and transaction history.
  • Device and Usage Information: IP address, browser type, device type, operating system, pages viewed, referral source, time zone, site interactions, and similar technical information.
  • Communications Information: records of emails, contact form submissions, chat messages, SMS opt-ins, SMS replies, customer support inquiries, and related correspondence.
  • Cookies and Tracking Data: information collected through cookies, pixels, tags, web beacons, and similar technologies.

How We Collect Information

We collect information in several ways, including:

  • Directly from you when you place an order, upload artwork, request support, subscribe to updates, or otherwise contact us
  • Automatically when you browse or interact with our website
  • From service providers that help us operate our website, process payments, fulfill orders, analyze site traffic, and provide communications services

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide proofs, customization services, and customer support
  • Communicate with you about your orders, account activity, support requests, or other service-related matters
  • Send transactional emails or text messages you request or consent to receive
  • Improve our website, products, services, and customer experience
  • Detect, prevent, or investigate fraud, abuse, security incidents, or other unlawful activity
  • Comply with legal obligations and enforce our terms, policies, and rights
  • Send promotional communications only where permitted by law and where you have opted in, if required

SMS Communications & Mobile Data

By providing your phone number and opting in, you consent to receive SMS (text messages) from BadgeZoo related to your orders, account activity, customer support, onboarding, and, where you have expressly consented, promotional messages.

Message frequency may vary depending on your interaction with our services.

Standard message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

Your consent to receive SMS messages is not a condition of purchase.

Consent to Receive Communications

When you submit your phone number through our website, checkout, support forms, onboarding forms, or other opt-in methods, you expressly consent to receive the type of messages described at the point of collection.

Where required, we maintain records of consent, including the date, time, source, and method of opt-in, for compliance and verification purposes.

Consent to receive text messages applies only to the specific messaging program or purpose for which you opted in.

How We Share Information

We may share your information with trusted third-party service providers that help us operate our business and provide services to you, such as:

  • Website hosting providers
  • Payment processors
  • Shipping and order fulfillment providers
  • Customer support platforms
  • Analytics and fraud prevention providers
  • Email and SMS service providers
  • Printing, production, and operational vendors as necessary to fulfill your order or provide requested services

We may also disclose information where required to comply with applicable law, regulation, subpoena, court order, legal process, or enforceable governmental request, or where necessary to protect our rights, users, or business.

We may disclose information in connection with a business transaction such as a merger, acquisition, financing, sale of assets, or similar event, subject to applicable legal requirements.

Mobile Information Sharing

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing, promotional, or unrelated purposes.

Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, and similar technologies to operate our website, remember preferences, understand user activity, improve performance, and support analytics and marketing functions.

You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

Analytics and Advertising

We may use analytics and advertising tools to better understand how visitors use our website and to measure the effectiveness of our marketing efforts. These tools may collect information about your device, browsing activity, and interactions with our website.

Third-party providers may use cookies or similar technologies in accordance with their own privacy policies.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or reporting obligations.

When retention is no longer necessary, we will delete, anonymize, or securely dispose of the information in accordance with applicable law and our internal practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of promotional emails by using the unsubscribe link in those messages
  • Opt out of SMS by replying STOP

To exercise any applicable privacy rights, contact us using the contact information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party sites or services. We encourage you to review their privacy policies before providing information to them.

International Users

If you access our website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

BadgeZoo

852 Tidewater Dr, Suite C
Norfolk, VA 23504

Email: [email protected]